HP Notebook Computer Battery Safety Recall and Replacement Program

On June 14, 2016 HP announced a worldwide voluntary safety recall and replacement program in cooperation with various government regulatory agencies, for certain notebook computer batteries. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.

HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost. For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.

Getting Started

Note: Not all batteries in all HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers are affected.

Click + sign to view a list of Notebook Product Names and battery bar code numbers for batteries that may be affected.

Affected batteries will match the patterns below. The ^ can be a number, character or a letter. Not all batteries with bar codes matching the patterns below are affected.

Battery Bar Code
6BZLU^^^^^^^^^ 6CGFK^^^^^^^^^ 6CGFQ^^^^^^^^^ 6CZMB^^^^^^^^^
6DEMA^^^^^^^^^ 6DEMH^^^^^^^^^ 6DGAL^^^^^^^^^ 6EBVA^^^^^^^^^

The following table provides a list of potentially affected Notebook Computer Product Series:

Note: Not all HP Notebook Computers listed below have an affected battery. HP encourages you to validate all batteries shipped with the notebook computer, purchased as accessories or spares, or provided as replacements through Support.

HP Compaq
HP Compaq CQ45 HP Compaq CQ58
HP ENVY
HP ENVY dv6
HP Pavilion
HP Pavilion 14 HP Pavilion g4
HP Pavilion 15 HP Pavilion g6
HP Pavilion 17 HP Pavilion g7
HP
HP 240 HP 450 HP 650 HP 250 G1 HP 1000
HP 245 HP 455 HP 655 HP 255 G1 HP 2000
HP 246
HP ProBook
HP ProBook 440 GO HP ProBook 450 GO HP ProBook 470 GO HP ProBook 4440s
HP ProBook 440 G1 HP ProBook 450 G1 HP ProBook 470 G1 HP ProBook 4441s
HP ProBook 445 G1 HP ProBook 455 G1 HP ProBook 470 G2 HP ProBook 4445s
HP ProBook 4446s
HP ProBook 4540s
HP ProBook 4545s

Products listed below are also compatible with, but were not shipped with, the affected batteries.

Compaq
Compaq 435 Compaq 436
Compaq Presario
Compaq Presario CQ42 Compaq Presario CQ56 Compaq Presario CQ62 Compaq Presario CQ72
Compaq Presario CQ43 Compaq Presario CQ57
Compaq Presario CQ45 Compaq Presario CQ58
HP ENVY
HP ENVY 15
HP ENVY m6
HP ENVY TS 15
HP Pavilion
HP Pavilion dv6
HP
HP 243 G1 HP 430 HP 630 HP G42 HP 2000
HP 431 HP 631 HP G56
HP 435 HP 635 HP G62
HP 436 HP 636 HP G62
HP G72
HP ProBook
HP ProBook 4330s HP ProBook 4435s HP ProBook 4530s
HP ProBook 4331s HP ProBook 4436s HP ProBook 4535s
HP ProBook 4730s

Note: The product names listed here are products which may be affected by the current Battery Recall program as described on the Program Summary tab on this website. For details of previous battery recall programs please see below.

Option A (Recommended): HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds. Requires.net 4.5 framework and HP CASL Framework (EXE, (8 MB)) to be installed in order for utility to function.
Download Utility (EXE, (807 KB)))
Option B: Follow the manual validation process to check if your battery is affected.
Validate Manually

Previous Battery Recall Programs

https://h30659.www3.hp.com/

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Contact Us

phone Customer support telephone numbers

North America

Calls for safety recall program support only.

USA
Monday - Friday (8 am - 7 pm CST)

Canada
Monday - Friday (8 am - 7 pm CST)

 

 
1-888-202-4320

 
1-888-202-4320

Worldwide
http://welcome.hp.com/country/us/en/wwcontact_us.html

 

 

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For assistance, please complete the form below and click 'Submit '.

Required Field **

First Name:*

Last Name:*

Company:

Address 1:*

Address 2:

City:*

Zip/Postal Code:*

Phone:*

 
Country:*

E-mail Address:*

Notebook Product Name:*

Notebook Serial Number: *

Battery bar code number:*

 

 

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