HP Notebook Computer Battery Safety Recall and Replacement Program
Program expanded in January 2017. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected.
If you have already received a replacement battery, you are not affected by this expansion.
In January 2017, in cooperation with various government regulatory agencies, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products. These batteries have the potential to overheat, posing a fire and burn hazard to customers.
Because these batteries pose a fire and burn hazard, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However if you have already received a replacement battery, you are not affected by this expansion.
The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.
Customers should cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power. HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost. If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options. For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website. Getting Started
Note: Not all batteries in all HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers are affected.
Click + sign to view a list of Notebook Product Names and battery bar code numbers for batteries that may be affected.
Affected batteries will match the patterns below. The ^ can be a number, character or a letter. Not all batteries with bar codes matching the patterns below are affected.
Battery Bar Code | ||||
---|---|---|---|---|
6BZLU^^^^^^^^^ | 6CGFK^^^^^^^^^ | 6CGFQ^^^^^^^^^ | 6CZMB^^^^^^^^^ | |
6DEMA^^^^^^^^^ | 6DEMH^^^^^^^^^ | 6DGAL^^^^^^^^^ | 6EBVA^^^^^^^^^ |
The following table provides a list of potentially affected Notebook Computer Product Series:
Note: Not all HP Notebook Computers listed below have an affected battery. HP encourages you to validate all batteries shipped with the notebook computer, purchased as accessories or spares, or provided as replacements through Support.
HP Compaq | ||||
---|---|---|---|---|
HP Compaq CQ45 | HP Compaq CQ58 | |||
HP ENVY | ||||
HP ENVY dv6 | ||||
HP Pavilion | ||||
HP Pavilion 14 | HP Pavilion g4 | |||
HP Pavilion 15 | HP Pavilion g6 | |||
HP Pavilion 17 | HP Pavilion g7 | |||
HP | ||||
HP 240 | HP 450 | HP 650 | HP 250 G1 | HP 1000 |
HP 245 | HP 455 | HP 655 | HP 255 G1 | HP 2000 |
HP 246 | ||||
HP ProBook | ||||
HP ProBook 440 GO | HP ProBook 450 GO | HP ProBook 470 GO | HP ProBook 4440s | |
HP ProBook 440 G1 | HP ProBook 450 G1 | HP ProBook 470 G1 | HP ProBook 4441s | |
HP ProBook 445 G1 | HP ProBook 455 G1 | HP ProBook 470 G2 | HP ProBook 4445s | |
HP ProBook 4446s | ||||
HP ProBook 4540s | ||||
HP ProBook 4545s |
Products listed below are also compatible with, but were not shipped with, the affected batteries.
Compaq | |||
---|---|---|---|
Compaq 435 | Compaq 436 | ||
Compaq Presario | |||
Compaq Presario CQ32 | Compaq Presario CQ56 | Compaq Presario CQ62 | Compaq Presario CQ72 |
Compaq Presario CQ42 | Compaq Presario CQ57 | ||
Compaq Presario CQ43 | Compaq Presario CQ58 | ||
Compaq Presario CQ45 | |||
HP ENVY | |||
HP ENVY 15 | |||
HP ENVY m6 | |||
HP ENVY TS 15 | |||
HP Pavilion | |||
HP Pavilion dv6 | |||
HP | |||
HP 243 G1 | HP 430 | HP 630 | HP G42 |
HP 431 | HP 631 | HP G56 | |
HP 435 | HP 635 | HP G62 | |
HP 436 | HP 636 | HP G62 | |
HP G32 | HP G72 | ||
HP ProBook | |||
HP ProBook 4330s | HP ProBook 4435s | HP ProBook 4530s | HP ProBook 430 G2 |
HP ProBook 4331s | HP ProBook 4436s | HP ProBook 4535s | |
HP ProBook 4430s | HP ProBook 4730s | ||
HP ProBook 4431s |
Note: The product names listed here are products which may be affected by the current Battery Recall program as described on the Program Summary tab on this website. For details of previous battery recall programs please see below.
Download Utility (EXE, (1.9 MB))
Option B: Follow the manual validation process to check if your battery is affected.
Validate Manually
- Why is HP expanding the June 2016 Battery Recall? Why is HP expanding the June 2016 Battery Recall?
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HP continuously monitors issue reports and reported problems. Our monitoring showed that additional batteries should be included in the recall program. These additional batteries were sold with the same notebook products as communicated in the June 2016 battery recall. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However if you have already received a replacement battery, you are not affected by this expansion.HP customers affected by this program will be eligible to receive a free replacement battery for each verified, recalled battery.
- The product list looks the same as before, what is new about this expansion program? The product list looks the same as before, what is new about this expansion program?
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It has been determined that additional batteries used in the manufacture of the same products are affected by a potential safety issue.
- I checked my battery and was told it was not affected. Do I need to check it again? I checked my battery and was told it was not affected. Do I need to check it again?
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Yes. HP has identified additional batteries that have been included for the expansion. It is possible that your battery has now been identified as being part of this recall program. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected.
- I recently replaced my battery through the recall program. Do I need to check it again? I recently replaced my battery through the recall program. Do I need to check it again?
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No. If you have already received a replacement battery through the HP battery recall program, you are not affected by this expansion.
- Why didn’t HP identify all of the affected battery packs before the June 2016 announcement? Why didn’t HP identify all of the affected battery packs before the June 2016 announcement?
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HP continuously monitors issue reports and reported problems. Our monitoring showed that additional batteries should be included in the recall program.
- Why do I keep getting announcements, but then I am told my battery is not affected by the recall? Why do I keep getting announcements, but then I am told my battery is not affected by the recall?
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HP has identified additional batteries that have been included for this expansion. In the interest of customer safety, HP has notified customers who have registered products that may have been sold with an affected battery. The validation process may show that your battery is not affected by this recall.
- I used the utility to check my battery before, can I use it again to recheck my battery? I used the utility to check my battery before, can I use it again to recheck my battery?
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Yes. You can use the existing download or download the utility again from the website
- Is HP recalling its notebook computers? Is HP recalling its notebook computers?
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No. HP is not recalling its notebook computers. HP has announced, in cooperation with various government regulatory agencies, a worldwide voluntary safety recall and replacement program for certain notebook computer batteries.
- Why is HP recalling notebook batteries? Why is HP recalling notebook batteries?
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HP has announced, in cooperation with various government regulatory agencies, a worldwide voluntary safety recall and replacement program for certain notebook computer batteries. The affected batteries have the potential to overheat, posing a fire and burn hazard to customers. HP’s primary concern is for the safety of our customers. HP strongly encourages customers to cease use of affected batteries immediately, because these batteries pose a fire and burn hazard. HP will provide a replacement battery for each verified, affected battery, at no cost to you. If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options. Customers may continue to use the notebook without the battery installed by connecting the notebook to external power.
- Which notebooks are affected by the battery replacement program? Which notebooks are affected by the battery replacement program?
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The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.
- How do I find out whether my notebook computer battery is affected? How do I find out whether my notebook computer battery is affected?
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Individual customers should go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if their battery is affected, and to order a free replacement battery, if eligible. HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.
- Is there any way to determine if a battery is affected without going through the validation process on this website? Is there any way to determine if a battery is affected without going through the validation process on this website?
-
Individual customers should go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if their battery is affected, and to order a free replacement battery, if eligible. For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.
- Where do I find the product name and serial number of my HP notebook? Where do I find the product name and serial number of my HP notebook?
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You can download the HP Battery Program Validation Utility from this website. Please go the Validate tab and download the utility. Alternatively you can find this information on the service label on the bottom of your notebook, inside the battery compartment or under the service door; in System Information (press fn+esc on your notebook keyboard); or from the Command Prompt. For detailed instructions please go to the Validate tab on this website. You may also refer to the video here: http://support.hp.com/us-en/document/c00033108.
- Can I use my HP Notebook without the battery? Can I use my HP Notebook without the battery?
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Yes. You may continue to use your notebook without the battery installed by connecting the notebook to external power. However, HP strongly encourages customers to go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if their battery is affected, and to order a free replacement battery, if eligible.
- How do I order my replacement battery? How do I order my replacement battery?
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If you are eligible for a free replacement battery, you can order your battery through the HP Battery Recall website at: HP.com/go/batteryprogram2016. If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options. HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.
- Do I need to return my recalled battery before I can receive a replacement battery? Do I need to return my recalled battery before I can receive a replacement battery?
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No. HP will send you a free replacement battery for each verified, affected battery validated on the HP Battery Recall website. Refer to the instructions included with the new battery for information on what to do with the recalled battery.
- I am responsible for numerous potentially affected products, do I have to validate each one individually? I am responsible for numerous potentially affected products, do I have to validate each one individually?
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HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.
For information please contact the relevant regional Bulk Process team at one of the following email addresses:I. For North America: NABulkBattery@hp.com
II. For Latin America: LABulkBattery@hp.com
III. For Europe, Middle East, and Africa: EMEABulkBattery@hp.com
IV. For Asia Pacific: APJBulkBattery@hp.com - If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook? If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook?
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No. The issue identified is with the battery only and would not cause damage to the notebook. You may continue to use your notebook without the battery installed. HP will provide a replacement battery for each verified, affected battery, at no cost to you.
- Is it safe to buy HP Notebooks and notebook batteries? Is it safe to buy HP Notebooks and notebook batteries?
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Absolutely. HP fully stands behind its products. HP has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.
- I bought a replacement battery for one of the HP Notebooks that is affected by the replacement program. Could the replacement battery also be affected? I bought a replacement battery for one of the HP Notebooks that is affected by the replacement program. Could the replacement battery also be affected?
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HP recommends that you go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if the battery you purchased is affected.
- I have more than one of the affected batteries. Will HP replace all of my recalled batteries? I have more than one of the affected batteries. Will HP replace all of my recalled batteries?
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Yes. HP will provide a replacement battery for each verified, affected battery, at no cost to you. If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options. HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.
- Can I continue to use my notebook battery even if it is affected? Can I continue to use my notebook battery even if it is affected?
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No. HP strongly encourages all customers to cease use of the affected batteries immediately, because these batteries pose a potential safety hazard to customers.
- How long will it be before I receive my free replacement battery? How long will it be before I receive my free replacement battery?
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On placing your order you will receive an Order Confirmation email. Once your battery has been shipped, you will receive a Shipment Confirmation email. Please refer to your Shipment Confirmation email with tracking number to track the progress of your shipment. You may also check the status of your order on the Check Order Status tab on this web page.
- Will HP provide a container to send back the recalled battery? Will HP provide a container to send back the recalled battery?
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Please refer to the instructions included with the new battery for information on what to do with the recalled battery.
- Will I need to replace my notebook computer? Will I need to replace my notebook computer?
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No. The issue identified is with certain batteries for specific HP Notebook Computer models only.
- When I try to run the utility to validate my battery I get the error message “Your system does not meet minimum system requirements” When I try to run the utility to validate my battery I get the error message “Your system does not meet minimum system requirements”
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Minimum system requirements for the utility are:
· Windows Operating System
· Microsoft .Net Framework 4.5.2
· HP Software Framework
Please validate the battery manually on the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016. - When requesting a replacement battery I received a message that this battery number has already been replaced. When requesting a replacement battery I received a message that this battery number has already been replaced.
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Please go to Contact Us section on the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and complete the form to request assistance.
- I clicked on “Download Utility” and nothing happened. I clicked on “Download Utility” and nothing happened.
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The utility is a small download. You will need to open and run the downloaded utility by clicking on the *.exe file. The validation results show in a window. If you are having problems with the utility, please validate your battery manually on the HP Battery Recall website at: HP.com/go/batteryprogram2016.
- Is it safe to handle an affected battery outside of the notebook? Is it safe to handle an affected battery outside of the notebook?
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Yes. HP's primary concern is the safety of our customers. To minimize risk of the battery overheating, HP advises customers to cease using the battery immediately. Remove the affected battery from the notebook and order a replacement battery on the HHP Battery Recall website at: HP.com/go/batteryprogram2016. Please refer to the instructions included with the replacement battery for information on what to do with the recalled battery.
- What should I do if I have a battery that shows signs of overheating? What should I do if I have a battery that shows signs of overheating?
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If your battery shows signs of overheating, stop using the battery immediately. If your battery is not one of the recalled batteries, contact HP at the in-country telephone numbers at the following link: https://hp.com/go/Recallcontacthp. If your battery has been identified as affected by this recall, you can order a replacement battery at no cost, through the HP Battery Recall website at: HP.com/go/batteryprogram2016.
- Can I take my recalled battery to an HP service partner and exchange it for a new battery? Can I take my recalled battery to an HP service partner and exchange it for a new battery?
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No. The HP Notebook Battery Safety Recall and Replacement Program is being conducted through the HP Battery Recall website at: HP.com/go/batteryprogram2016.
- I’ve never had any problems with my battery. Should I have it replaced? I’ve never had any problems with my battery. Should I have it replaced?
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HP strongly encourages all customers to cease use of affected batteries immediately, because these batteries pose a fire and burn hazard. In the interest of safety please go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if your battery is affected, and order a replacement battery if eligible.
Check Order Status
Your order number can be found in the confirmation email sent to the account registered during order placement.
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Customer support telephone numbers
North America
Calls for safety recall program support only.
USA
Monday - Friday (8 am - 7 pm CST)
Canada
Monday - Friday (8 am - 7 pm CST)
1-888-202-4320
1-888-202-4320
Worldwide
North America and Latin America
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Contact Us
Contact Us - E-mail Web Assistance Form
For assistance with a swollen battery that is not part of this recall, click here
For assistance with a battery affected by this recall, please complete the form below and click 'Submit '.
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Contact Us
Web assistance form
For assistance, please complete the form below and click 'Submit '.
Required Field*